• Affordable Trophies

    Quality Awards at Affordable Prices!
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  • Personal Service!

    Don't settle for an impersonal "point-and-click" shopping cart! When you request a quote from Affordable Trophies, you will be working with a real live person! We will personally review your request, answer questions, and make suggestions to ensure that you receive your award customized exactly how you'd like it.
  • May 2009
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Receiving a Quote

We occasionally hear from a customer that they filled out a quote request, but did not receive a personal response. There are four possible reasons for this situation.

We generally respond fairly quickly, but because our quotes are part of a personal reply, it may take as long as one business day. Please allow that long to receive a reply, but it should not take longer.

Perhaps the issue is that your request did not get to us. Even if you receive an automated reply saying that your request was received, it may not get to us if you leave the “Thank You” page after submitting a quote request before it has completely loaded.

Another possible issue is that you may have a spam filter that is capturing our message and not allowing it to reach you. Maybe your ISP is performing this filtering for you. Either way, please check your spam filter to see if our reply is there.

And finally, you may not have received our reply  if you entered your email address incorrectly in our Quote Request form. We cannot reply if we do not have your correct email address!

If you suspect any of these problems may be occurring, please send us an email message with all of the information in your quote request, and we will reply as soon as we can.


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