Affordable Trophies Podcast – Episode 001

The first episode of the Affordable Trophies Podcast has been uploaded! This blog entry will serve as the show notes for this episode.

In this episode, Regina and Steve present an overview of how the Affordable Trophies web site works and how customers can order the perfect custom trophies for their fantasy league champions (or last-place finishers!).

You can find our podcast on iTunes, or you can listen to it here:

Or you can download the podcast to your computer to listen to it from there, or to load onto your iPod, iPhone, or other MP3 device. You can see all podcasts available on our web site.
Below are links to sections of our web site that contain more information about some of the items discussed in the podcast:
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Tip to Save Time and Money – Do Not Email Credit Card Details!

Do not send credit card information via email! Email is not secure – it is similar to sending information on a post card. To protect your credit card information, use the link on your invoice to submit your payment over the Internet. We accept credit card payments through PayPal. Affordable Trophies does not have your credit card or PayPal account information. Once you click to make a payment it goes off our site to PayPal’s secure payment site. Using PayPal to issue your payment for your order is safe and secure.

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Limited Time Only – Fixed $10 Shipping Rates!

For a limited time only, Affordable Trophies is offering fixed rate shipping of $10 per order! Whether you order one trophy or a hundred, the shipping will be the same – $10!

Of course, there are some limitations … This flat rate is for standard ground shipments within the continental US. We can’t offer this low flat rate for orders to be shipped to Alaska or Hawaii; standard rates will apply to those locations. If an order needs items shipped to separate locations, then there is a shipping cost of $10 per location. Our “Master Trophy” will require additional shipping due to its size. That’s it – no other restrictions or limitations! For the vast majority of our customers, this flat rate shipping offers significant savings!

Order today and be assured of getting in on this limited time offer! If you don’t hear back from us immediately, rest assured that we are answering requests just as quickly as we can in the order they are received. We look forward to serving you and your league!

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Tip to Save Time – Use Our Request Forms

Use our web site to request quotes or place orders. We cannot accept an order over the phone, as we have to have all specifications in writing. Do not send the details for the awards you want in an email message. Use the Quote Request form for each award you would like to order. It may seem slower to submit your requests this way rather than phoning or emailing, but we will be able to process your request much quicker.

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Canceling an Order

If something changes and you need to cancel your Affordable Trophies order, you may do so anytime before issuing payment with no penalty. However, once payment has been made, we will have started the process of putting your order into our production queue and may start building it at any time; therefore, we have to charge a cancellation fee to cancel your order if you do so after you have issued your payment.

Once your order ships out, if you decide that you would like to cancel your order, you will have to follow our return policy. Written permission must be obtained before attempting to return any merchandise. The request for a return must be made within 10 days of receiving the merchandise. Custom items cannot be returned. Returned merchandise is subject to a 20% restocking charge. Engraving and shipping are not refundable under any circumstances. Merchandise must be received in the same condition in which it was sent.

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Tip to Save Time – Refer to Quote/Invoice Number When Asking Questions

Reference your quote or invoice number on any questions. It will help us answer your questions quicker if you can put the quote or invoice number in the subject of your email message.

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Tip to Save Time and Money – Shipping Directly to Your Winner

If shipping to a third party, be sure they know to expect the package from us. UPS will not re-ship for free, so even though it might be a nice surprise to send your winner his trophy without telling him, it will cost double shipping if he rejects the shipment because he didn’t order it and you have to have it shipped again.

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